Privacy Policy

Who We Are

Our website address is: https://ergchigagatours.com

Erg Chigaga Tours provides desert tours, camel trekking experiences, bivouac stays, private excursions and other tourism services in the Moroccan Sahara.

Information We Collect

When you contact us, request information, submit a booking inquiry or complete a form on our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Travel dates
  • Number of travellers
  • Departure city
  • Tour preferences
  • Any information you include in your message

We only collect information necessary to respond to your request and organize our tourism services.

How We Use Your Information

We may use your personal information to:

  • Respond to your questions and requests
  • Provide information about our tours and services
  • Prepare or manage booking requests
  • Contact you regarding your trip
  • Improve our website and customer experience
  • Prevent spam, fraud or misuse of our website

We do not sell your personal information.

Booking and Contact Forms

When you submit a contact or booking form, the information you provide may be stored temporarily or permanently for customer service, booking management and administrative purposes.

Please avoid sending sensitive personal information unless it is necessary for your travel request.

WhatsApp and Other Communication Services

If you contact Erg Chigaga Tours through WhatsApp, email, telephone or another communication platform, your information may also be processed according to the privacy policy of that third-party service.

We use these communication tools to answer inquiries, confirm bookings and provide travel information.

Cookies

Our website may use cookies to improve functionality and user experience.

Cookies may be used to:

  • Remember website preferences
  • Improve website performance
  • Understand how visitors use the website
  • Support security and spam prevention

You can disable or delete cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Analytics

We may use analytics tools to better understand how visitors use our website.

These tools may collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Approximate geographic location

This information helps us improve the performance and usability of our website.

Embedded Content from Other Websites

Our website may contain embedded content such as maps, videos, social media posts or other external content.

Embedded content from other websites behaves in the same way as if you visited those websites directly.

These third-party websites may collect data, use cookies or track your interaction with their services.

Who We Share Your Data With

We do not sell or rent your personal data.

Your information may only be shared when necessary with:

  • Service providers involved in operating our website
  • Tourism partners involved in fulfilling your booking when necessary
  • Payment or communication providers, if applicable
  • Authorities when required by law

We only share information that is necessary for the relevant service.

How Long We Keep Your Data

We keep personal information only for as long as necessary to:

  • Respond to inquiries
  • Manage bookings
  • Provide customer support
  • Meet legal, accounting or administrative requirements

Information that is no longer required may be deleted.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no internet-based service can guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to:

  • Ask what personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain types of processing
  • Request a copy of your personal data

To exercise these rights, please contact us using the contact details available on our website.

Third-Party Links

Our website may contain links to third-party websites.

Erg Chigaga Tours is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for travellers and families. We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services or legal obligations.

Any updated version will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Erg Chigaga Tours through the contact form, email or telephone details available on our website.